Domestic & international shipping

The Bella Addison Company

Shipping Policy

Shipping Coverage: We ship to [list countries/regions you ship to,

Shipping Methods: We offer the following shipping options: Standard, Express, Expedited.

Order Processing Time: Orders are typically processed within [3] business days of receiving a valid order.

Shipping Costs: Based on weight from USPS

Free Shipping: We offer free shipping on orders over $75

Tracking Information: We provide tracking information for all shipments.

Contact Information: For any shipping inquiries, please contact us at Bellaaddisonco@gmail.com

returns & exchanges

Thank you for shopping with us! We hope you're happy with your purchase. If you need to return or exchange an item, we're here to help. 

Return Period: You have [14] days from the date of purchase to return or exchange an item.

Eligibility: To be eligible for a return or exchange, your item must be: 

• Unused and in the same condition as when you received it.

• In its original packaging.

• Contact Us: Please email us at bellaaddisonco@gmail.com to notify us of your intent to return or exchange an item.

• Return Shipping:

  • "You are responsible for the cost of return shipping."

  • "We will provide a prepaid shipping label for returns."

  Packaging: Pack the item securely in its original packaging.

• Send to: Mail your return to the following address: 211 W Gilbert St Hampton Va, 23669

  Processing Returns and Exchanges:

  • Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements.

  • If the return is approved, we will process your refund or exchange as follows:

    • Refunds: Refunds will be issued to the original payment method used for the purchase.

    • Exchanges: We will ship the replacement item to you as soon as possible.

  • Please allow [7-10] business days for your refund to be processed.

damaged or faulty goods

Our Commitment: We want you to be completely satisfied with your purchase. If you receive a product that is damaged or faulty upon arrival, we are committed to resolving the issue promptly and efficiently.

1. 1. Notify us:

   If you receive a damaged or faulty product, please contact our customer service team within [14 ] of receiving the item. You can reach us at Bellaaddisonco@gmail.com.

2. 2. Provide Evidence:

   Please be prepared to provide us with photos or videos of the damage or fault, as well as your order number.

3. 3. Return Instructions:

   We will provide you with instructions on how to return the damaged or faulty product.We will also advise on whether you will need to pay for return shipping.

4. 4. Refund or Exchange:

   Once we receive the returned item, we will inspect it and determine whether a refund or exchange is appropriate.

   • Refund: If the product is deemed damaged or faulty, we will issue a full refund to your original payment method.

   • Exchange: Alternatively, you may choose to exchange the damaged or faulty product for a replacement of the same item, if available.

5. 5. Exceptions:

   • Misuse or Abuse: This policy does not cover damage or faults caused by misuse, abuse, or improper handling of the product.

   • Final Sale Items: no-return or exchanges

   • Timeframe: Please note that we must receive the returned item within 14 daysof the date we issue the return authorization.

6. 6. Shipping Costs:

   • Return Shipping: We will cover the cost of return shipping for damaged or faulty items.

   • Exchange Shipping: We will cover the cost of shipping the replacement item to you.

If you have any questions or concerns regarding our damaged or faulty product policy, please do not hesitate to contact us.

contact us

If you have any questions or concerns, please don't hesitate to contact us at Bellaaddisonco@gmail.com.